BL-002Workflow System
BuiltTeams Call Dashboard
A dashboard that pulls Microsoft Teams call activity into one clear, filterable view — volume, patterns, and coverage at a glance.
01The problem
What needed to change
Call activity across Microsoft Teams was invisible — no easy way to see volume, patterns, or follow-ups without digging through logs.
02Context & constraints
What shaped the build
Had to work with the Teams data that already existed
Only the handful of metrics that drive decisions — no vanity dashboard
03What was built
Capabilities on record
One consolidated view of call volume and patterns
Filterable by person and time period
Focused on the metrics that actually drive decisions
04System view
How it flows
Collect
Call data from Microsoft Teams
Consolidate
One view instead of scattered logs
Filter
By person and time period
Decide
Coverage and follow-ups, visible
05Outcome
Where it landed
Call activity that previously required digging through logs became visible in one filterable view.
06Field notes
Lessons & what's next
What was learned
- A dashboard earns its place by answering specific questions, not by showing everything it can.
07Related resources
Keep going from here
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